Special WhatsApp Channel Opened to Resolve Fuel QR Code Problems

by Zulfick Farzan 18-03-2026 | 11:48 AM

COLOMBO (News 1st); A new WhatsApp number has been introduced for individuals facing difficulties in obtaining the QR code required for the issuance of fuel quotas.

Complaints related to fuel QR code issues can now be submitted via WhatsApp to 076 000 1919, according to authorities.

Advisor to the Ministry of Digital Economy, Sumudu Rathnayake, said that when submitting a complaint, the vehicle number must be clearly stated.

He further noted that complainants are required to send a clear photograph of either the National Identity Card, driving licence, or passport. In addition, a photograph of the vehicle revenue licence and a photograph of the vehicle registration certificate must also be sent to the same WhatsApp number.

Rathnayake added that several additional WhatsApp numbers will be introduced later today to further facilitate the submission of complaints related to fuel QR codes.

He also stated that the public can be redirected to a new WhatsApp number through the Government Information Centre complaint registration portal at

https://gic.gov.lk/complain-registration.html

The new measures are aimed at streamlining the process of resolving QR code-related issues faced by vehicle owners in accessing fuel quotas.